Marketing & Customer Service Representative


  • Full Time
  • London NW7
  • Nov 10, 2018

VICTORUS BEAUTY LTD

Proud creator of Ultra thick flare lashes.

We are looking for *Marketing & customer service assistant* to join our team

At Victorus Beauty we specialise in beauty products mainly false eyelashes.

We are building an international business with global ambitions.
Our culture is fast-paced and customer focused. Teamwork is at the heart of our business.

Customer Service Advisers are the voice and heart of our brand and we use a range
of communication methods to ensure customer enquiries and orders are processed
quickly and accurately.

Advice and guidance is given from start to finish to offer a first class Customer
Service Experience.
We want all of our employees to be passionate about the brand and so we provide
on-going training to develop product knowledge and confidence.

Requirements:

*You will be working closely with the area manager so excellent communications are
required.
*Responding to customer’s queries via telephone and email
*Working to sales targets
*Maintaining a high level of quality on each call or contact
*Striving for quick and accurate order taking, processing and packing
*Assisting with website Updates & social media pages.

*Previous experience within either a contact centre or online customer care team

*Proficient in Microsoft Word/Excel/Office

*Ability to effectively communicate and provide directions in a clear, concise and professional manner in both verbal and written form

Full training will be given but some previous customer service experience would be
an advantage.

**Required skills and abilities:**
Problem Solving Skills
Confident communicator
Professional and friendly telephone manner
Excellent written skills
Reliable & trust worth
Excellent listening skills
Attention to detail
Flexible and Energetic
Punctual/ reliable
Calm and patient
Able to work under pressure

Working Times & Location:
Hours- Monday to Friday 9:30am-5:30pm
Location- London, Mill Hill NW7 2AJ Hourly Rate: from £9.00

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