Repair Manager


  • Contract
  • Full Time
  • Brighton

Tech-Takeback Ltd

Refurbishing unwanted electricals for community benefit

About us:

Tech-Takeback is a not-for-profit company on a mission to change the UK’s approach to electrical waste. We collect a wide range of electricals from peoples’ doorsteps; from old laptops and tablets to sat navs and toasters. And we give them a second life – even the ones that are broken!

We securely data-wipe all items using our certificated data-erasure process. Then, we repair or refurbish anything we can, for redistribution to the most vulnerable groups in our community. Anything we can’t repurpose is sent to our recycling partners, who extract raw materials for reuse in manufacture. So far, our unique approach has:

  • Diverted 30 tonnes of electricals from landfill
  • Saved 1.3 tonnes of CO2e through reuse and recycling
  • Redistributed 7,000 items to local charities

Repair Manager: The role

Tech-Takeback has recently opened Revaluit; an exciting “pay what you can” shop for refurbished electrical goods. We are now seeking a Repair Manager to help us assess, repair and refurbish our donated technology from our RevaluElectricals service for sale in our shop, and to provide training to help others develop similar skills.

We’re looking for someone practical, with an eye for detail, who likes hands-on problem-solving and is happy to work both independently and with others. You’ll work with the team to create a new repair space at the Revaluit shop, and will need to be flexible enough to work between the warehouse and the shop.

Role and responsibilities:

  • Work with the project team to create a multi criteria assessment tool for the determination of what items should be repaired and which should not.
  • Repair 1,000 items over 12 months, including:
    • Troubleshooting reported issues with items bought into the shop and carrying out simple repairs
    • Preparing donated technology for the shop shelves; cleaning, servicing and performing repairs
    • Portable Appliance Testing of electrical goods to ensure they’re safe (training provided)
    • Performing certified data-erasure of necessary items (training provided)
    • researching and experimenting with using cutting edge technology such as 3D printing to create parts
  • Receiving, sorting and securely storing items donated via the shop
  • Accurately and promptly recording work carried out and donations received on Tech-Takeback’s inventory hardware
  • Working with the project manager shop manager, support the recruitment and training of volunteers to undertake product repairs and sell them to the public
  • Working with our charity partners, provide skills training opportunities to long-term unemployed, homeless and disabled people
  • Respond to stock requests from the shop team; prioritising repairs of in-demand items
  • Working with the wider team to constantly improve the systems and service, responding to and passing on feedback from customers and stakeholders
  • Working with the wider team to pilot pop-up repair clinics

Who we’re looking for:

Essential:

  • Experienced in the repair and refurbishment of small electrical goods
  • Reliable and punctual
  • Practical and willing to get stuck in
  • Able to work both independently and collaboratively
  • Experience of coordinating and/or training others
  • A proactive problem solver
  • Confident software user
  • An understanding of the legalities of handling data-carrying devices

Desirable:

  • Experience of coordinating and/or training volunteers
  • Experience of, or an understanding of the principles of, 3D printing
  • A trained and experienced PAT tester
  • Experience of secure data erasure
  • A clean UK drivers’ licence (access to a vehicle would be helpful)

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