Website NuStar Gemz
The role is based in three offices in London and there is also work from home roles.
·Supervision and support of the customer service operators
·Monitor the quality and professionalism of customer support
·Provide feedback and guidance to operators where necessary
·Complete regular checks and processes; recognise and deal with issues when they arise
·Provision of on-going training and feedback to operators to ensure service levels are maintained and improved
·Support the development and continuous improvement of the operators
·Ensure strong English language skills are used and maintained by operators
·Ability to multi-task and prioritise as necessary.
·Setting up and configuring new clients on to the system
·Engaging with and forming strong relationships with clients to ensure they receive the best quality customer service
·Creating and continually developing the client-specific knowledge databases, and supporting the implementation of these with the team
·Ability to build the above knowledge databases using concise and well written English.
·Ability to write clearly and concisely to a high standard of English
·Flexible and adaptable, with the ability to quickly learn new skills
·A good communicator
·Team player who loves working collaboratively in an innovative, fast growing and challenging environment
·A background in customer service and a love of engaging with people is essential
·Friendly telephone manner
·Good typing speed
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